Frequently Asked Questions

Everything you need to know about shopping at Pothys

What types of silk sarees are available at Pothys?

We offer a wide range of authentic silk sarees including Kancheepuram, Banarasi, Mysore Silk, and Soft Silk, all featuring genuine zari work and traditional motifs.

How can I track my order status?

Once your order is dispatched, you will receive an email with a unique tracking number and a link to our courier partner's website to monitor your shipment in real-time.

Do you offer international shipping?

Yes, Pothys ships to over 50 countries worldwide. Shipping costs and delivery timelines vary based on the destination and weight of the package.

What is your return and exchange policy?

We accept returns within 7 days of delivery for items that are unused and have original tags intact. Please note that customized products like stitched blouses are not eligible for return.

Are the colors shown on the website accurate?

While we strive to display colors as accurately as possible, slight variations may occur due to digital photography lighting and individual screen settings.

What payment methods do you accept?

We accept all major credit and debit cards, net banking, UPI, and popular digital wallets. For domestic orders within India, Cash on Delivery (COD) is also available.