Returns & Exchanges

At Pothys, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you can return or exchange eligible items within 7 days of delivery, provided they are in their original, unused condition.

1

Initiate Request

Log in to your Pothys account, navigate to the 'My Orders' section, and select the items you wish to return or exchange.

2

Packaging

Carefully pack the products in their original packaging, ensuring all tags, labels, and the original invoice are included to facilitate a smooth process.

3

Pickup and Verification

Our logistics partner will collect the package from your address, after which our quality team will inspect the garment for any signs of wear or damage.

4

Refund or Exchange

Once the quality check is approved, we will process your refund to the original payment method or dispatch your replacement item within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing